Exchange Policy

At Pashmin Chikankari, we strive to provide the highest quality products and exceptional customer service. However, we understand that sometimes exchanges may be necessary. Our Exchange Policy is designed to be fair, transparent, and customer-friendly.

Eligibility for Exchanges

To be eligible for an exchange, your item must:

1. Be in its original condition with all tags attached.
2. All the exchanged products will be delivered within 5-7 business days.
3. Not be altered, washed, or worn.

Exchange Procedure

To initiate an exchange, please follow these steps:

1. Contact our Customer Service team via whatsapp 780030222, within 2-3 days from the date of delivery.
2. Provide your order number, reason for exchange, and photos of the item (if damaged or defective).
3. Our team will guide you through the exchange process.

Exchange Options

You can exchange your item for:

1. A different size of the same product.
2. A different product of equal or lesser value.

Shipping

You will be responsible for shipping the item back to us. We recommend using a trackable shipping method.

Timeline

Once we receive your returned item, we will process your exchange within 3-5 business days.

Exceptions

The following items are not eligible for exchanges:

1. Custom-made or altered items.
2. Items that have been worn, washed, or altered.
3. Items that are damaged or defective due to customer negligence.
4. Items on discount.

 Once we receive the parcel back, it will undergo a thorough quality inspection and if it passes through, we will process your request.

You can further contact us on WhatsApp 7800302222, for any queries.